Bulletins

May 17 2023

Warranty Services Bulletin: Winter 2023 Warranty Services Bulletin: Winter 2023

Please be aware of the following updates for Elevate roofing systems: As global supply constraints have steadily abated and availability of Elevate-branded products has returned to normal, substitution requests will no longer be accepted for technical or warranty purposes absent extraordinary circumstances. Technical Deviation Requests to include non-Elevate branded materials based on supply limitations must be submitted no later than ...

Jun 23 2022

FullForce EPDM SA Installations FullForce EPDM SA Installations

To facilitate correct application of FullForce EPDM SA membrane roofing systems, Elevate will include the “Rooftop Tips” document with all new shipments of FullForce EPDM membrane and FullForce Sealant. This document supplements FullForce EPDM installation videos available on YouTube, FullForce installation details, Elevate Technical Information Sheets and the FullForce EPDM Application Guide. The Rooftop Tips addresses critical applicat...

Apr 12 2022

Temporary Product Substitutions Update Temporary Product Substitutions Update

While the roofing and waterproofing industries continue to be challenged by global supply constraints, Elevate is committed to working with you to complete projects and satisfy customer expectations. This bulletin update confirms the continuation of the Temporary Product Substitution process. For a project with a product substitution to receive a Red Shield™ Warranty, an approved Technical Deviation must be applied to the Pre-Installatio...

Nov 11 2021

RoofPlus Warranty program discontinued RoofPlus Warranty program discontinued

Firestone launched the RoofPlus Warranty Program in 2014 in response to requests from Firestone contractors and building owners. The RoofPlus program provides an additional five years of warranty coverage on eligible roofs with expired Red Shield™ Warranties. Despite early success of the program, interest from building owners has steadily waned. Firestone has therefore chosen to discontinue the RoofPlus Warranty Program effective December 1...

Oct 08 2021

Temporary Product Substitution Temporary Product Substitution

While the roofing and waterproofing industries continue to be challenged by global supply constraints, Elevate is committed to working with you to complete projects and satisfy customer expectations. This bulletin outlines the product substitutions Elevate will approve in the U.S., Canada, and Latin America on an individual project basis while raw material shortages continue. For a project with a product substitution to receive a Red Shield™ War...

Aug 04 2021

FullForce Sealant Application Advisory FullForce Sealant Application Advisory

Elevate FullForce Sealant is an essential component of FullForce EPDM SA membrane roofing systems. Incorrect application of FullForce Sealant may compromise seam integrity and will be noted on Firestone inspection reports. Please refer to the guidelines below on proper application of FullForce Sealant and implement best practices with roofing crews to ensure installations meet Firestone requirements. All FullForce EPDM membrane seam overlaps req...

Dec 08 2020

Service App Announcement Service App Announcement

Firestone is implementing significant improvements to the Service process which impacts all Firestone and GenFlex Contractors. Please ensure your company is familiar with, and prepared to take advantage of, this new process. Beginning in early 2021, Firestone will begin managing service work exclusively through a new app called FSBP Service. Once deployed, the Firestone Service App will be the only way for your company to receive a warranty work...

Oct 12 2020

Cold Weather Application Guidelines Cold Weather Application Guidelines

Cold temperatures change the physical properties of adhesives, sealants, primers, and coatings, and alter the handling characteristics of roofing membranes due to increased rigidity. The information in this bulletin is intended to help installers successfully apply Firestone materials in cold weather. Firestone recommends cold weather application procedures be used when ambient and substrate conditions fall below 40 °F (4 °C). Refer to applica...

Feb 13 2020

Metal Updates Metal Updates

Delta CFP-12 change in gauge applicability Reminder – Use your CSR to metal order updates UC-7 Panel  Please be advised that effective immediately, Holcim Building Envelope has made changes to its UC-7 panel seam cap offering and will be discontinuing the Anoka style seam cap. In the past, Holcim Building Envelope offered two different style seam caps to accommodate customer preference. NOTE: UC-7 Seam Cap maximu...

Oct 31 2019